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  1. Jira Service Management Cloud
  2. JSDCLOUD-12255

Forms Automation: Automation to control the forms visibility

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Allow internal forms to be added to a JSM issue using automation. Or change the visibility between internal and external by an automation rule.

      Use case example: Issue is processed by multiple teams, each of which needs to add very specific information to the ticket before handing off the ticket to the next team, and the specific information could be captured in a form. In this case, automation could be used to add the required INTERNAL forms to the ticket upon ticket creation, or one by one based on workflow status changes.

      Workaround:

            [JSDCLOUD-12255] Forms Automation: Automation to control the forms visibility

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              Unassigned Unassigned
              35c5e3b0b1ef Ashraf Yussouff
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