Forms Automation: Automation to control the forms visibility

Allow internal forms to be added to a JSM issue using automation. Or change the visibility between internal and external by an automation rule.

Use case example: Issue is processed by multiple teams, each of which needs to add very specific information to the ticket before handing off the ticket to the next team, and the specific information could be captured in a form. In this case, automation could be used to add the required INTERNAL forms to the ticket upon ticket creation, or one by one based on workflow status changes.

Workaround:

• Change form visibility using automation and API