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Details

Type: Bug
Resolution: Unresolved
Priority: Medium
Component/s: Assets - Service, performance, functionality
Labels:
- ACE-3559
- ACE-3868
- JSM
- architectural
- jsm-s13

Support reference count:
75
Symptom Severity:
Severity 3 - Minor
UIS:
65
Bug Fix Policy:
View Atlassian Cloud bug fix policy
Latest Update:
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Hello!

I just wanted to flag that we understand reducing the regular downtime customers experience with Assets is important We are currently making a number of improvements such as:

Moving the regular downtime windows to be region specific and out of business hours where possible.

Making performance improvements to minimise the downtime.

These will be happening shortly and we hope they help to address the problem. We'll continue to make more improvements in this space over time.

Thanks very much,

Justin King

Product Manager, Jira Service Management
Show
Hello! I just wanted to flag that we understand reducing the regular downtime customers experience with Assets is important We are currently making a number of improvements such as: Moving the regular downtime windows to be region specific and out of business hours where possible. Making performance improvements to minimise the downtime. These will be happening shortly and we hope they help to address the problem. We'll continue to make more improvements in this space over time. Thanks very much, Justin King Product Manager, Jira Service Management

Description

Issue Summary

Assets Customers may be impacted by a brief period of downtime each week day when deployments occur. During this time the Assets user experience and API is not available. Objects added to Assets custom fields may fail to load and Automation rules involving Assets may encounter errors. For most customers this downtime lasts seconds. However, for some customers with larger number of objects it may take minutes.

Expected Results

Customers experience no regular downtime during deployments.

Actual Results

There is downtime during deployments, the length of which varies based on the number and complexity of objects stored in Assets.

Steps to Reproduce

May occur each week day.

Workaround

Currently there is no known workaround for this behaviour. A workaround will be added here when available.

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18/Aug/2023 12:18 PM

Issue Links

is duplicated by

JSDCLOUD-11834 Unavailability of Insight on Wednesday at midnight UTC

Closed

blocks: ACE-3559 Loading...; ACE-3868 Loading...; PCS-178546 Loading...

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(19 mentioned in)

Activity

People

Assignee:: Justin King

Reporter:: Marcus Fridén

Votes:: 58 Vote for this issue

Watchers:: 76 Start watching this issue

Dates

Created:: 10/Feb/2023 2:21 AM

Updated:: Yesterday 2:12 AM

Last Update On:: 17/Jul/2023