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  1. Jira Service Management Cloud
  2. JSDCLOUD-12246

Assets is unavailable during regular deployments

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    • 110
    • Severity 3 - Minor
    • 98
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      Hello everyone!

      I wanted to let you know that we are in the early stages of rolling our major overhaul to the backend architecture of Assets. Among other improvements, it will remove the downtime you experience during our deployments. Some of you will have received this already!

      This rollout will be progressively expanding and over the comings months all customers will no longer experience the downtime problem.

      I'll post another update as things progress further. 

      Justin King

      Senior Product Manager, Jira Service Management

      Show
      Hello everyone! I wanted to let you know that we are in the early stages of rolling our major overhaul to the backend architecture of Assets. Among other improvements, it will remove the downtime you experience during our deployments. Some of you will have received this already! This rollout will be progressively expanding and over the comings months all customers will no longer experience the downtime problem. I'll post another update as things progress further.  Justin King Senior Product Manager, Jira Service Management

      Issue Summary

      Assets Customers may be impacted by a brief period of downtime each week day when deployments occur. During this time the Assets user experience and API is not available. Objects added to Assets custom fields may fail to load and Automation rules involving Assets may encounter errors. For most customers this downtime lasts seconds. However, for some customers with larger number of objects it may take minutes. 

      Expected Results

      Customers experience no regular downtime during deployments.

      Actual Results

      There is downtime during deployments, the length of which varies based on the number and complexity of objects stored in Assets.

      Steps to Reproduce

      May occur each week day. 

      Workaround

      Currently there is no known workaround for this behaviour. A workaround will be added here when available.

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          SivaKalyan G
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          Lucas Silva

              7260236ab89d Justin King
              0a9ae468a560 Marcus Fridén
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                Created:
                Updated:
                Resolved: