Customers currently do not have the ability to raise a request on behalf of others, through the portal.

However the Reporter field in Jira can be linked to a form field and this allows the customer to be able to select a different value for this field in the portal.

For example, the Reporter field was linked to the Supervisor field in the form. Customer creating the ticket in the portal, selected a user (that is different from themselves) from this field and tried to submit the form but received an error saying they do not have permission to create a ticket on behalf of other users. But all they did, was try to select a different supervisor. This is what is presented to the customers as they are not aware that the field is internally linked to the Jira field Reporter.

This causes confusion.

Suggestion

Provide a warning when the form is setup with a field in the form being linked to the Reporter field, warning the agent setting up the form that this will cause errors and providing the reason.