Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-12150

Asset field on a transition screen changes to "Loading" when a Validator fails

    XMLWordPrintable

Details

    Description

      Problem

      When asset object custom fields are added on a transition screen and we edit them on the screen, if any of the validator fails on the screen, the asset custom fields display as "Loading" and when we click on the dropdown, it shows "No matches"

      Environment

      JSM Cloud

      Steps to Reproduce

      1. Have a transition screen from Status A to Status B and add 2 fields, say "Assignee" and an asset custom fields.
      2. For this transition, add a validator to make "Assignee" field required.
      3. Now transition from Status A to B. When the transition screen appears, add a value in the asset custom field and leave the Assignee field empty.
      4. Complete the transition

      Expected Results

      You will receive an error on the transition screen to set Assignee field due to the validator. As for asset custom field, similar to other type of custom fields, the value remains AS IS

      Actual Results

      The asset custom field changes to "Loading" and when you click on the drop-down, it says "No matches".

      Workaround

      You would have to set the value in the asset custom field again by first clearing the value "Loading". Then the drop-down will list all the asset objects

      Notes

      In some cases, instead of "Loading", you will see message: "An error occurred while retrieving Insight object details"

      Attachments

        Issue Links

          Activity

            People

              90325da67d46 Mohamed Hassan
              e87386e27ed9 Simran G
              Votes:
              25 Vote for this issue
              Watchers:
              27 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: