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  1. Jira Service Management Cloud
  2. JSDCLOUD-12149

When customer satisfaction is disabled, prevent existing sent surveys to be collected

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      If the CSAT is disabled at project level, it won't send survey notifications for issues closed with a resolution type set, but it'll allow existing old sent responses to be collected, e.g.

      It would be nice if Jira customer satisfaction was turned off, no new responses were collected. If a customer were to provide a response, maybe a message like “<company name> is no longer accepting responses.”

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            Unassigned Unassigned
            9454f07e6289 Rogelio Martinez Chavez
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              Created:
              Updated: