Broken Assets object Image/Icon/avatar/label in Sprint/Backlog/Dashboard gadget/Advance search/Filter for non-agent users/customer portal

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      Issue Summary

      Assets field object Icons are broken for non-JSM users try to view:

      • the Assets fields in a dashboard 'Filter Result' gadget
      • in Sprint or Backlog view on Jira Software, if an asset is being utilized and shown in the Card Layout
      • the Assets fields on Advance search, filters, and dashboard.

      Steps to Reproduce

      1. Add a custom field type 'Assets objects'
        1. Add the field to the screen of a project
          1. Create a sprint and modify the board settings:
          2. Card Layout -> Add custom field to Sprint or Backlog fields
          3. Edit issues to include an asset within these custom fields
        2. Create a dashboard and add a filter result gadget. Make sure to include an Assets custom field in the gadget.
        3. Create a filter that return ticket with assets fields.
      2. View any of the above location as a user without a JSM license

      Expected Results

      Icons, images and object attribute data such as the object Label from Jira Assets objects should load correctly, similarly to how the issue view loads them.

      Actual Results

      Instead, the Sprint and Backlog boards appear to query the jira-assets API for JSM. Users without a license will get a 401/404 error and the image/label/attributes will not load.

      /gateway/api/jira-insights/settings/board/{boardID}

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Unassigned
            Reporter:
            James W
            Votes:
            74 Vote for this issue
            Watchers:
            42 Start watching this issue

              Created:
              Updated:
              Resolved: