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  1. Jira Service Management Cloud
  2. JSDCLOUD-12143

Hide the “Add form” button from the issue view when there are no forms in a Service project

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      Issue Summary

      Hide the “Add form” button from the issue view when there are no forms in a Service project.

      Steps to Reproduce

      1. Open any existing request in a Service project and you will be able to notice the "Add Form" button below the issue Summary.

      Expected Results

      The "Add Form" button must only be shown in the issue view when there are existing forms on the project.

      Actual Results

      The "Add Form" button is visible even if there exist no forms in a Service Project.
      Current behaviour:

      • A new project with no forms (No button)
      • Create a form in the project (Button shows)
      • Delete all forms in the project (The button is still visible)

      Workaround

      Currently, there is no known workaround for this behaviour. A workaround will be added here when available

        1. image-2023-01-11-20-30-16-298.png
          image-2023-01-11-20-30-16-298.png
          365 kB

            [JSDCLOUD-12143] Hide the “Add form” button from the issue view when there are no forms in a Service project

            Osama Hisham Abuqaoud added a comment -

            The "Add form" button will now be hidden from the issue view when no forms are present in a Service project. This enhancement ensures a cleaner interface and prevents confusion for users.

            Osama Hisham Abuqaoud added a comment - The "Add form" button will now be hidden from the issue view when no forms are present in a Service project. This enhancement ensures a cleaner interface and prevents confusion for users.

            Grégory GIROLD added a comment -

            Indeed, this button polutes the header in case we don't have forms.

            Grégory GIROLD added a comment - Indeed, this button polutes the header in case we don't have forms.

            brady.leach added a comment -

            I would take this request 1 step further and suggest that this is treated in a similar manner as the Similar Requests panel. 

            As a user, I want to be able to show/hide the `Add form` button regardless of whether the project contains forms. We use forms for the customer-facing request view and nothing else. The button adds clutter to the UI especially when sitting next to the team's "must-have" add-ons.

            brady.leach added a comment - I would take this request 1 step further and suggest that this is treated in a similar manner as the Similar Requests panel.  As a user, I want to be able to show/hide the `Add form` button regardless of whether the project contains forms. We use forms for the customer-facing request view and nothing else. The button adds clutter to the UI especially when sitting next to the team's "must-have" add-ons.

              96677a1d9b4c Sam Knight
              bccda5a46d9d Amit Sati
              Affected customers:
              31 This affects my team
              Watchers:
              22 Start watching this issue

                Created:
                Updated:
                Resolved: