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  1. Jira Service Management Cloud
  2. JSDCLOUD-12119

Ability to inform which KB article was used for the solution

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      Problem Definition

      Currently, there’s no possibility to inform which KB was used to solve an issue when a ticket is closed.

      Suggested Solution

      Create the ability to inform which KB article was used for the solution.

      Why this is important

      • Knowledge is the first contact point for the customers
      • Customers would like to measure the use of their knowledge base documentation

      Workaround

      The report Requests resolved shows this information:

        1. Screen Shot 2023-01-03 at 2.23.36 PM.png
          Screen Shot 2023-01-03 at 2.23.36 PM.png
          1.02 MB

              Unassigned Unassigned
              ctrilha@atlassian.com Charles Trilha (Inactive)
              Votes:
              17 Vote for this issue
              Watchers:
              19 Start watching this issue

                Created:
                Updated: