When creating a linked issue Asset field will show error if the original ticket had a value for that field

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    • 9
    • Severity 3 - Minor
    • 1

      Issue Summary

      Assets field on the Create linked issue screen will show one of the following errors:

      An error occurred while retrieving Insight object details or cmdb.object.field.failed.to.load

      This happens on linked issue creation when the first issue has a value set for the Asset field.

      Steps to Reproduce

      1. Make sure you have an Asset field marked as required for an issue type
      2. Go to an issue and add a value for the Asset field in question
      3. Click to create a linked issue of the issue type which has the asset field marked as required

      Expected Results

      The Assets field should be empty in the the Create linked issue screen

      Actual Results

      Assets field will shows one of the errors mentioned above

      Workaround

      Highlight the error in the Assets field and remove it. This will allow you to search for other values in the field.

              Assignee:
              Michael Fedulov
              Reporter:
              Ana Viseu (Inactive)
              Votes:
              10 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: