Problem Definition

At the moment by making the portal require authentication, the KBs can't be public.

Suggested Solution

It will be great if we have a way to require authentication in order to submit a support ticket to a portal in a JSM project, while still allowing the KBs for this project's Customer Portal to be accessible anonymously without a login.

Why this is important

In a use case where you need to keep the knowledge base public and searchable via Google, for example. And make it easy for customers to find the information they need while also requiring full authentication when they go to submit and track ticket requests.

For example, in cases where customers have populations of end users who shouldn't submit tickets to your support team, and this is one of the main ways to block them without preventing access to the knowledge base.