Request language sometimes does not respect summary, customer preferred language and default project language

Issue Summary

Request language sometimes does not respect following language or settings.

• summary/description
• customer preferred language
• default project language

Steps to Reproduce

1. Create JSM project and add support language(ex. English and German) from Language support from project settings (turn off "Available to customers")
2. Raise a request from portal include summary and description text "aaaaaa"
3. Check the Request language filed of issue and field shows it's German

Expected Results

Expect Request language shows English

Actual Results

Expect Request language shows German

Workaround

If project doesn't user

Currently there is no known workaround for this behavior. A workaround will be added here when available