When trying to adopt Knowledge Centered Services (KCS), it is critical to run reports related to Knowledge articles and knowledge base usages. 

One way to do this is to report on all tickets that are linked to articles. 

• If it worked = no action is needed. 
• If was not resolved = need to update article. 
• If no article existed = create a new article or update an article for searchability. 

This is a fundamental aspect of ITSM or ESM and would be extremely valuable to implement, Jira even has an article on KCS - https://www.atlassian.com/itsm/knowledge-management/kcs

The importance of KCS and linked rate - https://library.serviceinnovation.org/KCS/KCS_v6/KCS_v6_Practices_Guide/030/040/020/060#:~:text=It%20is%20sufficient%20to%20have,needed%20to%20determine%20the%20pattern.