Issue Summary

If you have a workflow transition where you can "move" issues from "Any Status" to "Itself", you cannot use this transition from the Project Queue view (bulk transition) for any issue.

The use case for this setup:

While having different queues within the same project, users might need to move the tickets between the queues, and change/add values for different fields and components. With that, having a transition from any status to itself and adding a transition screen for that helps to address this requirement.

Steps to Reproduce

1. Edit the workflow for a given Issue/Request Type and add a transition from "Any Status" to "Itself":

1. Access the JSM Project > Queues > Select an issue > hit the "Transition" Button > Select the self-transition we previously configured:

Expected Results

The ticket should be transitioned to the same status

Actual Results

The below exception is thrown in the logs:

stack:  java.lang.NullPointerException: stepDescriptor
	at java.util.Objects.requireNonNull(Unknown Source)
	at com.atlassian.jira.workflow.JiraWorkflowUtils.getLinkedStatusId(JiraWorkflowUtils.java:31)

    ext:  {  [-]  
      err:  {  [-]  
        location:  com.atlassian.jira.workflow.JiraWorkflowUtils:getLinkedStatusId  
        type:  java.lang.NullPointerException  
      }  
      jira:  {  [-]  
        request:  {  [-]  
          id:  c768300d141ed8bb87a9b77a0af5d16a  
          ipaddr:  54.81.76.127  
          method:  POST  
          normuri:  BulkTransitionIssue  
          traceId:  2b063e9200718535  
          traceSampled:  false  
          url:  /secure/BulkTransitionIssue.jspa

message:  Failed to serialize JSON for bulk transition.  
micros_container:  jira 

From the UI:

The tickets couldn’t be transitioned Try again soon or get in touch with our support team. 

An unknown error occurred. If it persists, please contact support 

Workaround

The suggested workaround is to open the ticket on a new tab and execute the transaction directly through the issue view.