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      Issue Summary

      As per https://jira.atlassian.com/browse/JSDCLOUD-5878 , the signature functionality has been rolled out, but none of it is filtered out, even despite the custom rules being as set.

      Steps to Reproduce

      1. Enable HTML parsing
      2. In Hide email signatures in issues and portals check both the boxes, Use Default detection to hide signatures and use custom text to detect and hide signatures.
        Add custom text like Kind regards etc..

      Expected Results

      We should be filtering the signatures which has the custom text.

      Actual Results

      Sometimes when the customer uses a custom text, there are some special characters in the HTML text similar to the one given below, and because of which the regex matching is not working. These characters should be removed from HTML before doing the regex match. 

      Met vriendelijke groet, With kind regards, Mit freundlichen Grüßen 
      

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

                Issue Summary

                As per https://jira.atlassian.com/browse/JSDCLOUD-5878 , the signature functionality has been rolled out, but none of it is filtered out, even despite the custom rules being as set.

                Steps to Reproduce

                1. Enable HTML parsing
                2. In Hide email signatures in issues and portals check both the boxes, Use Default detection to hide signatures and use custom text to detect and hide signatures.
                  Add custom text like Kind regards etc..

                Expected Results

                We should be filtering the signatures which has the custom text.

                Actual Results

                Sometimes when the customer uses a custom text, there are some special characters in the HTML text similar to the one given below, and because of which the regex matching is not working. These characters should be removed from HTML before doing the regex match. 

                Met vriendelijke groet, With kind regards, Mit freundlichen Grüßen 
                

                Workaround

                Currently there is no known workaround for this behavior. A workaround will be added here when available

                        a48dcf874ad6 GAGANDEEP SINGH BUDHIRAJA
                        12b0f5ef2a33 Harish Venkatachalam (Inactive)
                        Votes:
                        2 Vote for this issue
                        Watchers:
                        8 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            a48dcf874ad6 GAGANDEEP SINGH BUDHIRAJA
                            12b0f5ef2a33 Harish Venkatachalam (Inactive)
                            Affected customers:
                            2 This affects my team
                            Watchers:
                            8 Start watching this issue

                              Created:
                              Updated:
                              Resolved: