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  1. Jira Service Management Cloud
  2. JSDCLOUD-11727

Partial data imported as part of Discovery imports

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • Assets - Import
    • None

      Issue Summary

      Importing a Discovery zip file does not import all the data into Insight.

      Steps to Reproduce

      1. Upload a discovery zip file with multiple xml files with different start dates
      2. Import data

      Expected Results

      Complete import of all the data from the zip file

      Actual Results

      Partial data(data from the files that belong to the oldest date in the zip file) is imported

      Workaround

      Ensure the zip has XML files starting around the same date

            [JSDCLOUD-11727] Partial data imported as part of Discovery imports

            Dorothea Linneweber made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            Dorothea Linneweber made changes -
            Status Original: Gathering Impact [ 12072 ] New: In Progress [ 3 ]
            SET Analytics Bot made changes -
            UIS New: 1
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            Tiziana Marchionni made changes -
            Symptom Severity Original: Minor [ 16130 ] New: Severity 2 - Major [ 14431 ]
            Dorothea Linneweber made changes -
            Assignee New: Dorothea Linneweber [ 8f5df932eda6 ]
            SET Analytics Bot made changes -
            Support reference count New: 1
            Pallavi Prabhakar made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Pallavi Prabhakar created issue -

              8f5df932eda6 Dorothea Linneweber
              3605cbe0d1e8 Pallavi Prabhakar
              Affected customers:
              2 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: