The new Create Issue View experience is missing field tabs when creating Jira Service Management tickets

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    • 1
    • Severity 3 - Minor

      Issue Summary

      Within the new create Issue View experience, when selecting a Jira Service Management project's Request type that uses field tabs, the tabs and their fields are missing.

      The change regarding the new issue create experience is described in further detail on the following article: Improving the Create Issue Experience in Jira Service Management Cloud.

      Steps to Reproduce

      1. Follow the steps outlined in this document to setup field tabs within a request type
      2. Click Create within the Jira user interface
      3. The fields under the field tab are missing
      4. When the ticket is created, the Issue View will display the fields

      Of note: This issue doesn't appear to impact Jira Software projects, which do not have the additional selector for request types.

      Expected Results

      The configured field tabs are displayed.

      Actual Results

      The field tabs are missing from the modal for the create Issue View. No specific errors observed within the browser dev tools.

      Workaround

      Making the fields required within the tabs will show the fields on the create Issue View, albeit not under the tab.

              Assignee:
              Jehan Gonsalkorale
              Reporter:
              Andras M.
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              1 Vote for this issue
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              4 Start watching this issue

                Created:
                Updated:
                Resolved: