Details
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Bug
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Resolution: Fixed
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Low
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None
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7
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Severity 3 - Minor
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0
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Description
Issue Summary
When moving a ticket from a Jira Service Management project to another project, the queue link for the request doesn't redirect to the new issue key or project.
Steps to Reproduce
- Create a ticket in JSM project "ABC"
- Move the issue to JSM project "XYZ"
- Go to https://siteURL.atlassian.net/browse/ABC-123
- (Notice that it correctly redirects to the new project key XYZ-456)
- Now, go to https://siteURL.atlassian.net/jira/servicedesk/projects/ABC/queues/issue/ABC-123
- (Notice that it does not redirect to the new XYZ-456 ticket, it still appears in the old project with the old key).
Expected Results
The queue link redirects to the new issue key/project.
Actual Results
The queue link doesn't redirect to the new issue key/project.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
Attachments
Issue Links
- mentioned in
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