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  1. Jira Service Management Cloud
  2. JSDCLOUD-11637

When an object type has its Roles configured, customers cannot search for its objects in Insight field in Portal

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      Issue Summary

      When an object type has its Object Type User role configured, customer users cannot search for its objects in the Insight field in Portal.

      Steps to Reproduce

      1. Set up an Object Type in your schema
      2. Go to Object type configuration > Roles tab
      3. Add yourself in the Object Type User role under the User column
      4. Configure the Insight field to have filter scope "objectType = <YOUR_OBJECT_TYPE>" in the Insight field configuration.
      5. Log in as a Customer to raise a request that has the Insight field on it
      6. Browse the Insight field

      Expected Results

      The Customer should see options in the dropdown

      Actual Results

      The dropdown shows "No options"

      Workaround

      Remove the roles from the Object Type User in object type configuration if possible.

              ad70c7c67f3d Nhi Van Nguyen
              ad70c7c67f3d Nhi Van Nguyen
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                Created:
                Updated:
                Resolved: