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  1. Jira Service Management Cloud
  2. JSDCLOUD-11621

Changing Internal Comment to Share with Customer shouldn't be an "edit"

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      We have customer notifications turned on for "Public comment added" but turned off for "Public comment edited." When an internal comment is changed to a public comment, this is treated as a "public comment edited" but I think it should really be considered a "public comment added" situation. 

      The problem this creates is, if an agent accidentally adds an internal comment when intending to add a public comment, correcting their mistake (simply changing it from internal to public) doesn't send the notification as expected. 

      We turn off public comment edited because we don't want a notification re-sent if they correct a spelling mistake in the record. 

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            [JSDCLOUD-11621] Changing Internal Comment to Share with Customer shouldn't be an "edit"

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              Unassigned Unassigned
              2fa21bf70499 Paul Krueger
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