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Suggestion
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Resolution: Unresolved
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None
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2
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55
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Issue Summary
When ordering fields on the Request form tab, the fields on the issue view are re-ordered. In this scenario, the fields are present on both the request form and the issue view, but the order is not maintained for each and instead, just uses the order of the Request form tab and places the field in the right side bar of the Issue view tab with the text Request form.
Steps to Reproduce
- Go to the Issue view tab of a request type
- Place a field in between two other fields on the form
- Save changes
- Open or refresh an already existing request (that is using this same request type) and observe the fields are where they were placed on the Issue view tab
- Click on the Request form tab
- Move that same exact field from the right side bar (where it has the text Issue view) onto the form in a different location
- Save changes
- Confirm the order on the request type form in the portal
- Refresh the already open request and see that the field order setup on the Issue view tab was not maintained and that it is now using the order that was setup on the Request form tab
Expected Results
The field should both still be shown on the form in the Issue view tab (as the current method of removing it from the form and placing it on the side bar with the text Request form is confusing), but it should also maintain its previous position/order on that same tab.
Actual Results
The field is removed from the form on the Issue view tab and placed onto the side bar with the text Request form and also loses its position in the Issue view tab (using the Request form tab as well).
Workaround
If a Project Settings > Form is used, the field displayed in the Issue View can be used in the request portal form without impacting its location in the issue view. More details on forms are available here