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  1. Jira Service Management Cloud
  2. JSDCLOUD-11564

Adding a Insight field to a transition in a issue type that does not have that field on its screens breaks the field

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    Description

      Issue Summary

      Adding a Insight field to a transition in a issue type that does not have that field on its screens breaks the field

      Steps to Reproduce

      1. Add a Insight field to a workflow transition
      2. Remove the field from the Screens associated with a Issue Type that uses that workflow
      3. Execute that transition

      Expected Results

      You're able to use the field normally

      Actual Results

      The field throws an error The Jira Server was contacted but has returned an error response. We are unsure of the result of this operation

      Workaround

      Please make sure that the Insight field you are trying to browse on the workflow transition exists on atleast one of the screens(Create/Edit) in use by the affected Issue type. To find the screens:

      1. Go to Projects settings > Screens
      2. Expand Screen Scheme in use by the affected issue type
      3. Click on one of the screens in use by Create/Edit operations
      4. Add the Insight field

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              ad70c7c67f3d Nhi Van Nguyen
              asantos2@atlassian.com Augusto Pasqualotto
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              Dates

                Created:
                Updated:
                Resolved: