IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
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  1. Jira Service Management Cloud
  2. JSDCLOUD-11559

Forms: the form attached to a ticket doesn’t follow the post function validations to not be editable.

      Issue Summary

      A post-function to block the edit issue function, you cannot edit on Jira service management, but you can save the change on the form.

      Steps to Reproduce

      Create a post function using the properties like - jira.permission.edit.denied and jira.issue.editable

      Expected Results

      The form attached couldn’t be editable.

      Actual Results

      Isn’t possible to edit on Jira service management, but you can edit/save the change on the form.

      I was able to reproduce this behaviour in the customer environment and in my environment as well. I used the properties below:

      jira.permission.edit.denied
      jira.issue.editable
      

      And both had no effect on the form attached to the ticket - as if it didn't go through the post function validation.

      Workaround

      Currently, there is no known workaround for this behavior.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Cloud'
            1. Jira Service Management Cloud
            2. JSDCLOUD-11559

            Forms: the form attached to a ticket doesn’t follow the post function validations to not be editable.

                Issue Summary

                A post-function to block the edit issue function, you cannot edit on Jira service management, but you can save the change on the form.

                Steps to Reproduce

                Create a post function using the properties like - jira.permission.edit.denied and jira.issue.editable

                Expected Results

                The form attached couldn’t be editable.

                Actual Results

                Isn’t possible to edit on Jira service management, but you can edit/save the change on the form.

                I was able to reproduce this behaviour in the customer environment and in my environment as well. I used the properties below:

                jira.permission.edit.denied
                jira.issue.editable
                

                And both had no effect on the form attached to the ticket - as if it didn't go through the post function validation.

                Workaround

                Currently, there is no known workaround for this behavior.

                        Unassigned Unassigned
                        8987963cd16f Bruno Altenhofen
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                        3 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            8987963cd16f Bruno Altenhofen
                            Affected customers:
                            0 This affects my team
                            Watchers:
                            3 Start watching this issue

                              Created:
                              Updated:
                              Resolved: