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  1. Jira Service Management Cloud
  2. JSDCLOUD-11553

Insight object export fails due to invalid / null object reference

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      Issue Summary

      When trying bulk export objects from an object type, you receive an error message. More information can be found in this article (Cause 3).

      Steps to Reproduce

      1. Not able to force the behavior on a "healthy" schema.
      2. On an already affected schema, go to Insight and select the affected object schema and the affected object type.
      3. Go to bulk options > export objects.

      Expected Results

      Objects are exported

      Actual Results

      You receive an error with the following message

      {
      	"errorMessages": [
      		"Something went wrong. Contact administrator"
      	],
      	"errors": {}
      } 

      Workaround

      The invalid references must be removed with the following process:

      1. Access your schema and look for the objects.
      2. Click on "Edit"
      3. Set a dummy value for the affected reference type attribute 
      4. Save the changes.
      5. Edit the object once again and remove the value.
      6. Save the changes one more time.

      If you have a lot of objects with references, you can contact support so the invalid references can be tracked.

              Unassigned Unassigned
              09f701f61b25 Mateus Gauto
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                Created:
                Updated:
                Resolved: