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Type:
Suggestion
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Resolution: Won't Fix
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Component/s: Customer Portal - Help Center
Issue Summary
Fields can be pre-populated based on the steps shared in the feature request https://jira.atlassian.com/browse/JSDCLOUD-4049.
However, trying to pre populate a hidden field always takes the preset/default value.
Steps to Reproduce
- Configure a hidden field in the request type form
- Set a preset value as 100
- Try to pre populate the hidden field using query string parameter example "?customfieldid_1100=new value"
- When the request submits the preset value will continue to populate
Expected Results
Possible to populate hidden fields using query string parameter which doesn't only take the default value at the time of submission. Example - Pre populating summary tab (Attached Screenshot).
Actual Results
It is impossible to pre-populate hidden fields. If we use the appropriate query string parameter, the field will always contain it's default value on submit, thus making it impossible to submit values to a hidden field via query string parameters.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available