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  1. Jira Service Management Cloud
  2. JSDCLOUD-11528

Adding an object type attribute with empty Default type caused attribute UI not loading

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      Issue Summary

      This is reproducible on Data Center: N/A

      Steps to Reproduce

      1. Select an object type and go to its object type attribute view.
      2. Add a new attribute. Select Default as 'Type' and clear the content of 'Type Value'.
      3. Click 'Add' button. Refresh the page.

      Expected Results

      No attribute was added. UI should force customer to select a 'Type Value'.

      Actual Results

      An abnormal attribute was added which caused the attribute view not loading.

      Workaround

      No obvious workaround.

      Update the default type value from database and restart the instance can resolve the issue.

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          Screen Shot 2022-07-01 at 6.07.16 pm.png
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            [JSDCLOUD-11528] Adding an object type attribute with empty Default type caused attribute UI not loading

            Nicole added a comment -
            Atlassian Update - December 22, 2023

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com.

            Thank you again for providing valuable feedback to our team!
            Jira Service Management Cloud team

            Nicole added a comment - Atlassian Update - December 22, 2023 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com . Thank you again for providing valuable feedback to our team! Jira Service Management Cloud team

              7260236ab89d Justin King
              9dc65ebe598c James Zhang (Quokkas)
              Affected customers:
              2 This affects my team
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: