Using same Forms when Agent create issue from create button

Problem Definition

Portal customers can use Forms but agents can not use Forms from click [Create issue]Button.
If Agents need to create a request, they have to input from Portal.

Suggested Solution

Same fields, Forms can be used in Agent create issue view.

Why this is important

The customer's agent sometimes needs to input as a user. If they can use the same field from the agent side, it save time.