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  1. Jira Service Management Cloud
  2. JSDCLOUD-11454

Placeholder "${reporter}" will return empty if the user creating issue does not have "Modify Reporter" permission

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    Description

      Problem

      Placeholder "${reporter}" will return empty if the user creating issue from within Jira(not customer portal) does not have "Modify Reporter" permission

      Environment

      Jira Cloud

      Steps to Reproduce

      1. Create an Insight field that utilizes "${reporter}" placeholder in "Filter Issue Scope(IQL)" and add that field to the Create issue screen. Make sure that there are object that qualifies the IQL.
      2. Remove the user from "Modify reporter" permission.
      3. Create an issue from within Jira and try to select an object from the Insight custom field created in Step 1.

      Expected Results

      You should be able to select objects from the field that qualifies the IQL.

      Actual Results

      No objects are returned in the Insight field.

      This occurs as the field is not present on the screen for user who does not have the "Modify Reporter" permission and hence, no value is sent.
      This should not happen; instead value should be passed as current user in the reporter placeholder.

      Workaround

      Give Modify reporter project permission to the user OR use the currentUser() function in Filter issue scope section

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              Unassigned Unassigned
              e87386e27ed9 Simran G
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              Dates

                Created:
                Updated:
                Resolved: