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  1. Jira Service Management Cloud
  2. JSDCLOUD-11450

Enable mapping specific Request Types to Request Channels for JSM Chat

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • JSM Chat
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      In the Request Channel settings, add the option to associate specific Request Type's to it. If none are selected, show all sync'ed Request Types from that project (or none if there is just one Request Type and that Request Type has no required fields other than summary). 

      For example:

       
       
       

      #help-it: #it-requests: App Home:
      • Get IT Help
      • Software Requests
      • Hardware Requests
      • Access Requests
      • Get IT Help
      • Software Requests
      • Hardware Requests
      • Access Requests
      • Onboard new employee

       

       

              16baeece1d20 Jensen Fleming
              16baeece1d20 Jensen Fleming
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