Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-11429

Add support for nested branches (a branch within another branch) in Automation

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Duplicate
    • Automation - A4J
    • None
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      Problem

      Currently it is not possible to implement automations which require nested branch.

      One use case is:

      There is a parent issue with a subtask. The subtask has some linked issues. When workflow status of the parent issue changes to a particular status, the linked issues of the subtask should also change to those. if the parent issue status changes to X, that of the linked issues of the sub-task should also be X

      Suggested Solution

      Add the ability to have nested branches.

      Why This Is Important

      • If we include subtask in the branch, the actions will be performed on the sub-task and not the issues linked with the subtask.
      • If we include Linked issues in the branch, then no branched issues will be found because the trigger issue does not have the linked issues but it's Subt-task do.

      Workaround

      Currently there is no known workaround for this behaviour. A workaround will be added here when available.

      Attachments

        Issue Links

          Activity

            People

              Unassigned Unassigned
              cf3a9e2a2246 Diptajeet Datta
              Votes:
              1 Vote for this issue
              Watchers:
              6 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: