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  1. Jira Service Management Cloud
  2. JSDCLOUD-11429

Add support for nested branches (a branch within another branch) in Automation

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • Automation - A4J
    • None
    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Problem

      Currently it is not possible to implement automations which require nested branch.

      One use case is:

      There is a parent issue with a subtask. The subtask has some linked issues. When workflow status of the parent issue changes to a particular status, the linked issues of the subtask should also change to those. if the parent issue status changes to X, that of the linked issues of the sub-task should also be X

      Suggested Solution

      Add the ability to have nested branches.

      Why This Is Important

      • If we include subtask in the branch, the actions will be performed on the sub-task and not the issues linked with the subtask.
      • If we include Linked issues in the branch, then no branched issues will be found because the trigger issue does not have the linked issues but it's Subt-task do.

      Workaround

      Currently there is no known workaround for this behaviour. A workaround will be added here when available.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Cloud'
            1. Jira Service Management Cloud
            2. JSDCLOUD-11429

            Add support for nested branches (a branch within another branch) in Automation

              • Icon: Suggestion Suggestion
              • Resolution: Duplicate
              • Automation - A4J
              • None
              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                Problem

                Currently it is not possible to implement automations which require nested branch.

                One use case is:

                There is a parent issue with a subtask. The subtask has some linked issues. When workflow status of the parent issue changes to a particular status, the linked issues of the subtask should also change to those. if the parent issue status changes to X, that of the linked issues of the sub-task should also be X

                Suggested Solution

                Add the ability to have nested branches.

                Why This Is Important

                • If we include subtask in the branch, the actions will be performed on the sub-task and not the issues linked with the subtask.
                • If we include Linked issues in the branch, then no branched issues will be found because the trigger issue does not have the linked issues but it's Subt-task do.

                Workaround

                Currently there is no known workaround for this behaviour. A workaround will be added here when available.

                        Unassigned Unassigned
                        cf3a9e2a2246 Diptajeet Datta
                        Votes:
                        1 Vote for this issue
                        Watchers:
                        8 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            cf3a9e2a2246 Diptajeet Datta
                            Votes:
                            1 Vote for this issue
                            Watchers:
                            8 Start watching this issue

                              Created:
                              Updated:
                              Resolved: