Issue Summary

For customers who were using jEditor on server, and have migrated to cloud after that, but are still using jEditor, after rich text support is enabled on request create page on portal, submitting a request throws validation error.

Steps to Reproduce

1. Install jEditor on server instance
2. Migrate to cloud
3. Go to create request page on Portal and try to create request after submitting all required fields

Expected Results

Request should create successfully

Actual Results

User gets validation error for required text area field (eg, description) even after passing valid value

Please provide a value for required field 'Description* 

Workaround

Please reach out to Atlassian Support to apply the workaround