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  1. Jira Service Management Cloud
  2. JSDCLOUD-11256

Incorrect mapping for Language Support - Traditional Chinese

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      Issue Summary

      The Language Support in JSM for Traditional Chinese (中文 (繁體)) is mapped to Simplified Chinese (中文 (简体)), resulting in the customer portal not displaying the correct language support.

      Steps to Reproduce

      1. In the JSM Project Settings, add Chinese (Taiwan) language
      2. Ensure that any language other than Chinese (Taiwan) is set as the PROJECT DEFAULT
      3. Set the language in Account preferences to Traditional Chinese (中文 (繁體))
      4. Navigate to the customer portal of project

      Expected Results

      Portal displays Traditional Chinese (中文 (繁體))

      Actual Results

      Portal displays the Project Default language

      Workaround

      Setting the language in Account preferences to Simplified Chinese (中文 (简体)) displays Traditional Chinese (中文 (繁體)) in the portal

      Gif animation demonstrating issue and workaround

        1. language_support_2.jpg
          language_support_2.jpg
          135 kB
        2. language_support.gif
          language_support.gif
          835 kB

              Unassigned Unassigned
              7481a4925172 Rex
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                Created:
                Updated:
                Resolved: