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  1. Jira Service Management Cloud
  2. JSDCLOUD-11236

Assets Automation throws an error when the rule tries to clear an object attribute which is already empty

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      Issue Summary

      Automation throws an error message when the rule tries to clear an Insight attribute which is already empty

      Steps to Reproduce

      1. Add an automation rule to clear an Insight attribute. Ensure that the attribute is not empty.
      2. Run the rule
      3. Once the attribute is cleared, run the rule again.

      Expected Results

      There should not be an error in Audit log that the field was skipped. It should show Success as it shows while clearing Jira fields

      Actual Results

      It shows an error in audit log Error updating objects(s). Objects were skipped

      Workaround

      Add an IQL condition to check whether the attribute is already empty. However, this is not very user-friendly if there are many attributes.

              f5b18e4a0788 Simran Singh
              2988a663b0a1 Christal Rodrigues
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                Created:
                Updated:
                Resolved: