Details
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Bug
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Resolution: Unresolved
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Medium
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None
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5
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Major
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23
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Description
Issue Summary
Having special characters like ") |" in the Insight object name can break customer request forms. When the customer tries to copy/paste the name of the object for the Insight object custom field of the request form.
Steps to Reproduce
- Create an Insight object with special characters. For example: "(Bug) | Portal".
- Create a custom field of Insight objects type. For example Test Insight Field
- In the Insight object field configuration select object schema and make sure the "Name" attribute is selected under "Allow search filtering by these attributes".
- Now add this custom field in the request form.
- Go to the customer portal and select the request form.
- Copy and paste "(ABC) | other" in the search Insight Object field (i.e. Test Insight Field)
Expected Results
- The field should be updated and display list of suggestions.
Actual Results
- Field "Test Insight Field" is lost from the request form.
- Browser console also shows error for
Workaround
- Only know workaround for now is to rename the object name