Ability to specify custom URL endpoint to view request as part of customer notifications template

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    • 1
    • Severity 2 - Major

      Currently, when a custom URL is specified as part of the customer email template on JSM projects, the URL gets amended with "/servicedesk/customer/portal/XX/{issuekey}" when user doesn't have a valid license and due to this behavior the URL becomes invalid.

      This seems to be due to the current setup, where we validate the pattern of URL and amend "/ServiceDesk/customer/portal/XX/{issuekey}" if the user is not licensed.

            Assignee:
            mo
            Reporter:
            SivaKalyan G (Inactive)
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              Created:
              Updated:
              Resolved: