Issue Summary

Duplicates JSDCLOUD-9414

Add attachments on Jira Service Management portal form on behalf of a customer, will add the attachments as a comment, which ticks off Time to first response SLA

Steps to Reproduce

1. Log in as an agent
2. Go to customer portal
3. Find a request with attachment field
4. Add attachments from request form
5. Select a customer in the "on behalf of" field
6. Submit the request

Expected Results

1. The attachments is added as a comment by the agent to the request
2. "Time to first response" SLA should NOT get ticked off

Actual Results

1. The attachment is added as a comment by the agent to the request {}
2. "Time to first response" SLA gets ticked off

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available