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  1. Jira Service Management Cloud
  2. JSDCLOUD-11101

Forms/ProForma: Mandatory fields in the request form, impact Create New Issue function

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Details

    • Bug
    • Resolution: Won't Fix
    • Low
    • Forms - Builder
    • None

    Description

      Issue Summary

      When you have a "mandatory field" in the "request form" and enable the "Create new issue" option in Forms, an error pop-up will shows-up.

      Steps to Reproduce

      1. Step 1
        Activate a field like "Attachment" in the request form and make them mandatory/required.
      2. Step 2
        On Forms, add this request type to the option "Create new issue: Use this form to create new issues in Jira Service Management." and try to save, an error popup will appear.

      Expected Results

      Save the form successfully.

      Actual Results

      An Error popup prevents the form from being saved.

      The below exception is thrown in the [^formsTest.har] file:

      [
        {
          "requestTypeId": 44,
          "missing": [
            {
              "jiraFieldKey": "attachment",
              "jiraFieldName": "Attachment"
            }
          ],
          "isConditionallyShown": [],
          "needToBeMandatory": [],
          "validOnCreation": [
            {
              "jiraFieldKey": "description",
              "jiraFieldName": "Description",
              "proFormaQuestionLabel": "Description"
            }
          ],
          "hiddenForRequestType": [],
          "unsupportedOnCreation": []
        }
      ]
      

      Workaround

      Disable the Jira mandatory field as to not required or disable the Issue Form option on Forms.

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              Unassigned Unassigned
              8987963cd16f Bruno Altenhofen
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              Dates

                Created:
                Updated:
                Resolved: