Issue Summary

The described issue happened to normal users, which are accessing Jira. (they are not even aware that there is a JSM project, so they do not have a link etc). When a user who is domain whitelisted (i.e. @example.com) to self-sign up is provided with a Jira link. Once they navigate to the Jira URL, they are redirected to JSM portal.

Steps to Reproduce

1. User "prince.nyeche@example.com" has no Jira access, but has the site access
2. The user wants to open direct issue link: https://yourinstance.atlassian.net/browse/ABC-123

Expected Results

1. The user gets automatically license for Jira (as *example.com domain is whitelisted)
2. The user gets redirected to https://yourinstance.atlassian.net/browse/ABC-123

Actual Results

The user gets redirected to https://yourinstance.atlassian/servicedesk/customer/portals as though the user is a portal customer user.

Additional notes
It seems since JSM was added to the instance, for every new user since it takes a few seconds for the application access to be provided based on the configuration, the users are auto-redirected to the customer portal rather than them be redirected to the Jira link where the access should have been auto provided.

Workaround

Currently, there is no known workaround for this behaviour. A workaround will be added here when available