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  1. Jira Service Management Cloud
  2. JSDCLOUD-11017

Responder alerts are created with the feature disabled

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    Description

      Issue Summary

      Responder alerts are still created in Opsgenie even if the feature is disabled.

      Steps to Reproduce

      1. Enable the Responder Alerts in your Service Project
      2. Raise a request of incident category
      3. Disable the Responder Alerts
      4. Add a new responder to the request raised on step 2

      Expected Results

      No alerts will be raised for this responder

      Actual Results

      A responder alert is raised in Opsgenie

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

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              Unassigned Unassigned
              bd0e47de2684 Yuri Moura
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              Dates

                Created:
                Updated: