-
Type:
Bug
-
Resolution: Fixed
-
Priority:
Low
-
Component/s: Widget
-
18
-
Severity 3 - Minor
-
12
Issue Summary
A Jira site can add IP allow listing as explained here -> https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/
However, due to recent changes for improving Jira security, this setting now breaks Widget. This is because an internal call from Widget service to Jira service fails.
Steps to Reproduce
- Go to the setting explained in https://support.atlassian.com/security-and-access-policies/docs/specify-ip-addresses-for-product-access/
- Add the Outgoing connection IP addresses defined in https://support.atlassian.com/organization-administration/docs/ip-addresses-and-domains-for-atlassian-cloud-products/#Outgoing-Connections.
- These IP addresses cover the outgoing connections hence Jira keeps on working fine, but the Widget setting page doesn't work, because of an internal API call that fails
Expected Results
Widget setting should keep working
Actual Results
The widget setting page gives an error
We can't load the widget right now. Try again in a little while.
Workaround
There are no IP addresses we can recommend adding right now which would fix this. And the final solution requires an architectural change in how we authenticate the internal requests. So no workaround right now.