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  1. Jira Service Management Cloud
  2. JSDCLOUD-10998

Assets Automation: Ability to directly fetch object details using the {{fieldChange.from}} smart value for Insight Object field

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      Currently, the smart value {{fieldChange.from }} provide the object details such as CMDB ID followed by object key i.e "[<CMDB-ID>:<Object-key-Number>]"

      Suggested Solution

      Provide the functionality to access the object details from the {{fieldChange.from}} smart value directly.

      Workaround

      Fetch the Object key number from the {{fieldChange.from}} smart value using Jira smart values - text fields i.e {{fieldChange.from.split(":").last.split("]").first}}.

      https://confluence.atlassian.com/jirakb/find-the-previous-attribute-values-when-using-object-updated-trigger-in-an-automation-rule-1155164218.html

              b5485955f50a Michael Fedulov
              ccd19600178e Anchal Chopra
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                Created:
                Updated: