Issue Summary

Missing "Submit and Save" / "Submit" option in ProForma form in a Jira Service Management request form (ticket)

Steps to Reproduce

1. Open a ticket from the portal
2. Add a form to the ticket via automation or manually
2.1 Refresh and wait for the ProForma to load in the same ticket.
2.2 Observe – you can "Edit" the form, but cannot "Submit" it.

Expected Results

The form should show "Submit" button in portal view if the advanced settings/options for the JSM Portal toggle in the form settings is not ticked for "Portal: Hide submit button".

Actual Results

The form should does not show "Submit" button in portal view if the advanced settings/options for the JSM Portal toggle in the form settings is not ticked for "Portal: Hide submit button".

Workaround

Fortunately there is a workaround. Steps are as follows for each form template affected:

• Open form in form editor
• go to form settings
• toggle on JSM Portal (if not already toggled on)
• tick all advanced options
• untick all advanced options
• untoggle JSM Portal
• save changes