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  1. Jira Service Management Cloud
  2. JSDCLOUD-10941

Hide button does not work in Request Forms

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      Issue Summary

      Hide button does not work in Request Forms:
      The hide button in the request type does not work as expected for the first time in the Request form for Service projects.

      Steps to Reproduce

      Under Jira Service Management Project, when you navigate to Project> Project Settings > Request Types > Service requests > Request Forms
      Try to hide any field, nothing happens during the subsequent click

      Expected Results

      Should be able to hide the field

      Actual Results

      Nothing happens

      The below exception is thrown in the xxxxxxx.log file:

      ...

      Workaround

      Refresh the page

            [JSDCLOUD-10941] Hide button does not work in Request Forms

            Nicole added a comment -
            Atlassian Update - February 20, 2023

            Hi everyone,

            Thank you for previously raising this bug and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users.

            As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com.

            Thank you again for providing valuable feedback to our team!
            Jira Service Management Cloud team

            Nicole added a comment - Atlassian Update - February 20, 2023 Hi everyone, Thank you for previously raising this bug and bringing it to our attention. Within our company roadmap and work capacity, we try to address or review each bug request but admit that not each one will be resolved. To continue the culture of being honest and open, we are closing this bug to focus on our upcoming roadmap for all Jira Service Management Cloud users. As we continue to roll out features we do look at requests made by our users and if you feel like this bug is still impacting your team please let us know via raising a ticket at https://support.atlassian.com . Thank you again for providing valuable feedback to our team! Jira Service Management Cloud team

              Unassigned Unassigned
              8ee2d1e0f6b6 Shamanth Holla (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: