Knowledge base article not showing smart card links from Confluence

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    • 2
    • Severity 3 - Minor

      Issue Summary

      If a Confluence page uses a smart card link to display URLs and is used as a knowledge base article in JSM, it is then showing as a regular link in JSM that ruins the formatting.

      Steps to Reproduce

      1. Link a Confluence Space to a JSM project as a knowledge base.
      2. Create a Confluence page that uses smart card links for displaying URLs
      3. View the knowledge base article on JSM

       

      As seen on Confluence:

       

      As seen on JSM:

      Expected Results

      The formatting should be retained:

      Actual Results

      Formatting gets ruined:

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. image-2022-02-09-09-28-38-262.png
          268 kB
          Julian
        2. image-2022-02-09-09-28-51-506.png
          268 kB
          Julian
        3. image-2022-02-09-09-29-44-984.png
          239 kB
          Julian
        4. image-2022-02-09-09-30-04-062.png
          239 kB
          Julian

            Assignee:
            Unassigned
            Reporter:
            Julian (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: