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Type:
Bug
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Resolution: Timed out
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Priority:
Low
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Component/s: Knowledge Base & Confluence integration
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2
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Severity 3 - Minor
Issue Summary
If a Confluence page uses a smart card link to display URLs and is used as a knowledge base article in JSM, it is then showing as a regular link in JSM that ruins the formatting.
Steps to Reproduce
- Link a Confluence Space to a JSM project as a knowledge base.
- Create a Confluence page that uses smart card links for displaying URLs
- View the knowledge base article on JSM
As seen on Confluence:

As seen on JSM:

Expected Results
The formatting should be retained:

Actual Results
Formatting gets ruined:

Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
- mentioned in
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