Issue Summary

The customer accounts (portal-only) are not able to raise Forms in the Portal. When creating a Forms and linking it to a Request Type available in the Portal, the customer accounts are able to raise the tickets, but the Forms is not created.

Steps to Reproduce

1. Create a Forms in JSM project
2. Link the Forms to a Request Type form available in the Portal
3. Login with a portal-only account and raise a ticket with this Request Type in the Portal

Expected Results

Ticket created and Forms created properly

Actual Results

Ticket is created but the Forms is not created

forms_portal_only_bug.mov

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available