Option to Hide Paused/Stopped SLA

XMLWordPrintable

    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: SLA
    • None
    • 6
    • 4

      Problem Diagnosis:

      In Service Management, we could configure multiple SLAs on one project and there is a chance that the issue will meet every SLA condition. This will make the issue show all SLA in the JIRA Issue details view regardless of the status of the SLA, hence if there is 9 SLA on the ticket and only 2 that is actually still running, the rest of the SLA will still be shown when it should be less important compare to the running SLA.

      Suggested Feature:

      Hence, it will be great if we have a feature to hide any SLA that is currently not running it would be great. We could group the SLA together when it is Paused or Stopped in one section that could be expanded/collapsed by the user. This will make the SLA details neater.

            Assignee:
            Unassigned
            Reporter:
            Angélica Luz
            Votes:
            15 Vote for this issue
            Watchers:
            13 Start watching this issue

              Created:
              Updated: