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Type:
Suggestion
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Resolution: Low Engagement
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Component/s: Customer Portal - Requests
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9
Problem description
Following are the requirements :
- When all request types are mapped to one issue type
- Customers should have the ability to set the priority as well
- cannot have priority field hidden
- If customer doesn't set or forget to set a priority, default priority should be set
Suggested resolution
ability set default priority per request type