Current behavior:

When an issue is moved from a JSW project to a JSM project, often it happens that the Request Type of such an issue is empty. Hence, the customers are not able to view the issue properly on the portal unless its Request Type is populated.

Expected behavior:

Like Summary field, Description field should also be visible on the portal for an issue whose Request Type is empty

Workaround:

Create an Automation rule to populate the Request Type.