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  1. Jira Service Management Cloud
  2. JSDCLOUD-10790

Ability to select duplicate objects in Insight multi-select custom field

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    Description

      Problem

      Currently it is not possible to select an object twice in an Insight custom field that can hold multiple values. If an object is set in an Insight custom field, it no longer appears for selection again.

      Suggested Solution

      It should be possible to select the same object twice in an Insight custom field that can hold multiple values.

      Why This Is Important

      Use Case:

      Let us have insight field objects with Monitor A and Monitor B

      How it works now:
      customer picks Monitor A
      customer wants to pick another monitor
      Monitor A can no longer be selected. Only Monitor B is possible.

      How we want it:
      customer picks Monitor A
      customer wants to pick another monitor
      customer can select another Monitor A and Monitor B

      Workaround

      In the Jira issue, include multiple Insight custom fields with the option Field can store multiple values disabled. This would mean that each Insight custom field would represent one asset type and would then allow for the same type to be selected multiple times.

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            Unassigned Unassigned
            cf3a9e2a2246 Diptajeet Datta
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            19 Vote for this issue
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            9 Start watching this issue

            Dates

              Created:
              Updated: