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  1. Jira Service Management Cloud
  2. JSDCLOUD-10782

Attempting to remove a referenced object attribute of an existing object with import doesn't work

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      Issue Summary

      Attempting to remove a referenced object attribute of an existing object with an import where the attribute value is left empty doesn't actually clear the value of that attribute after import. This only seems to happen with referenced attributes as text it can be observed that text attributes get cleared. 

      Steps to Reproduce

      1. Create a CSV/JSON import configuration that attempts to import referenced objects where the attributes all have values.
      2. Set up object structure and configuration. 
      3. Execute import. 
      4. Re-attempt import with the referenced object attribute value cleared for one object.

      Expected Results

      The object is updated with referenced object attribute having an empty value.

      Actual Results

      The object is not updated and the referenced object attribute value remains the same.

      ...

      Workaround

      Manually clear the attribute values of the relevant objects

            [JSDCLOUD-10782] Attempting to remove a referenced object attribute of an existing object with import doesn't work

            Dorothea Linneweber added a comment -

            Hi everyone, apologies for the delayed update, but confirming this has been successfully rolled out earlier this year. Closing this ticket now.

            Dorothea Linneweber added a comment - Hi everyone, apologies for the delayed update, but confirming this has been successfully rolled out earlier this year. Closing this ticket now.

            Rick Westbrock added a comment -

            Has the rollout completed yet? We are well past the two week mark but the status here is still Waiting for Release.

            Rick Westbrock added a comment - Has the rollout completed yet? We are well past the two week mark but the status here is still Waiting for Release.

            Lu Wu added a comment -

            The fix of this bug started rolled out 16th Jun, and will be done in two weeks. Cheers

            Lu Wu added a comment - The fix of this bug started rolled out 16th Jun, and will be done in two weeks. Cheers

            Rick Westbrock added a comment -

            I just opened Support case PCS-181107 for this exact problem yesterday. I have no faith that this will be addressed any time soon since it is Low priority and has been languishing in the short term backlog for 16 months now. This seems like a basic thing that should have been fixed a long time ago as it is basic import functionality.

            Rick Westbrock added a comment - I just opened Support case PCS-181107 for this exact problem yesterday. I have no faith that this will be addressed any time soon since it is Low priority and has been languishing in the short term backlog for 16 months now. This seems like a basic thing that should have been fixed a long time ago as it is basic import functionality.

            Rick Westbrock added a comment -

            I am a little confused, this was moved to Short Term Backlog status 16 months ago, shouldn't there be some sort of update by now? I just submitted a Support case (PCS-181107) for this exact problem yesterday and have no faith that this will be fixed any time this year based on how long it has already languished in the short term backlog.

            Rick Westbrock added a comment - I am a little confused, this was moved to Short Term Backlog status 16 months ago, shouldn't there be some sort of update by now? I just submitted a Support case (PCS-181107) for this exact problem yesterday and have no faith that this will be fixed any time this year based on how long it has already languished in the short term backlog.

            Lori Guymon added a comment -

            Hi - any updates on a fix for this?  Clearing values from any attribute (no matter the type) in the object makes using the process useless for us as we sync our asset management system data to Assets every 30 minutes.

            Lori Guymon added a comment - Hi - any updates on a fix for this?  Clearing values from any attribute (no matter the type) in the object makes using the process useless for us as we sync our asset management system data to Assets every 30 minutes.

            Céline Manca added a comment -

            Hi, 

            Could you please let me know when this will be fixed in production ?

            Thanks for your help

            Céline Manca added a comment - Hi,  Could you please let me know when this will be fixed in production ? Thanks for your help

              8f5df932eda6 Dorothea Linneweber
              d80a14de5ac6 Kalanika Weerasinghe
              Affected customers:
              9 This affects my team
              Watchers:
              16 Start watching this issue

                Created:
                Updated:
                Resolved: