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  1. Jira Service Management Cloud
  2. JSDCLOUD-10778

Unable to save form template/Error Saving Form template

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    Description

      Summary

      When saving a form where the template contains the Email field, it will fail with:

      Error: Saving template form failed. A server error occurred while trying to save the template form.

      Steps to reproduce

      1. Go to Project settings > Forms > Create form.
      2. Select a template that contains the Email field, for example, ​New Employee Onboarding Request > Insert template.
      3. Make the desired modifications and click Save changes.

      Screen recording: Screen Recording 2022-01-19 at 12.33.27.mov

      Expected Results

      The form is saved normally.

      Actual Results

      It shows Error: Saving template form failed. A server error occurred while trying to save the template form.

      Developer tools:

      {"error":"json","details":[["/design/questions/17/validation/rgx/p","JsonValidationError(List(error.expected.jsstring),WrappedArray())"]]}

      Workaround

      Remove the Email field and add it again.

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              Unassigned Unassigned
              ctrilha@atlassian.com Charles Trilha
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              Dates

                Created:
                Updated:
                Resolved: